Issues using e-codes I tried to use my e-code in store and it didn't work

We are sorry to hear you had difficulties using your Instant e-code in-store.

Please ensure that your Instant e-code is valid for use in-store by checking the Terms and Conditions on the offer page or the e-code itself. If eligible for use in-store, redemption issues are nearly always due to issues with staff at a branch not knowing how to redeem Instant e-codes - it is extremely rare that there is an issue with the validity of the e-code itself.

If still having difficulties with your e-code, please get in touch with our customer service team providing: the e-code order number, date, time and branch location of attempted redemption and our team will help resolve your issue!