Physical Shopping Cards

General

• What is an Instant Shopping e-code?
• Do I need to activate my Shopping Card?
• How fast will I receive my Physical Shopping Card(s) in the mail?
• How long does it take for a top-up to appear on the Shopping card?
• How do I purchase a Shopping Card?
• What is the minimum and maximum amount I can put on a Shopping card?

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Using My Shopping Card

• Shopping Cards expire? What's the expiration date?
• Is there a maximum number of Shopping Cards I can order?
• Do I have to spend the entire balance of my Shopping Card in one transaction?
• Can I use my Shopping Card online?
• How do I spend my WOWPoints on a Shopping Card?

Checking/Topping Up Shopping Cards

• Can I use WOWPoints to buy my Shopping Card?
• How many times can I top up my Shopping Cards in a week?
• Can I top up a Shopping Card at the retailer's store or on their website?
• How do I check the balance on my Shopping Card?

Issues

• I can't gain access to the checkout area
• My Shopping Card doesn't work
• What do I do if my Shopping Card is lost or stolen?
• Can I return or cancel a Shopping Card?
• My Shopping Card was damaged in the post
• My Shopping Card has not arrived